Preparing Yourself - How to Handle Patient Complaints with Elizabeth Woodcock - Online Course

Course 4 of 5: Providing the highest level of service and creating customer loyalty is not about the price, product, or place; it’s about the people. Learn the techniques of dealing with challenging patients and situations, what to say and how to say it, and you’ll be on the road to delivering outstanding customer service. In this course, Elizabeth Woodcock gives you the tools to prepare for tough situations, get through those situations, and then learn from the challenge.

About the speaker

This course is hosted by Elizabeth Woodcock, a speaker, trainer and author who is passionately dedicated to helping physician practices achieve and sustain patient satisfaction, practice efficiency, and profitability. An expert at practice operations and revenue cycle management, she is nationally recognized for her outstanding presentations and writings aimed at improving the business of medicine. Her education and expertise, combined with her humor and an engaging delivery, make her popular with physicians and administrators alike.

Next course and bundle discount

This is course one of a five-part series: The Patient Relations Superstar with Elizabeth Woodcock. To see the discounted bundle or enroll in the next course, click here.