Availity Learning Center

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Course 2 of 5: It’s likely you are juggling multiple tasks in your office or facility and it’s difficult to answer the phone and answer emails while completing all your other tasks. And it’s likely the patients don’t feel good or are nervous about seeing the doctor. But each patient interaction with your practice or facility sets the tone and the impression. In this course, Elizabeth Woodcock helps you refine your patient communication skills both on the telephone and in email. About the speaker This course is hosted by Elizabeth Woodcock, a speaker, trainer and author who is passionately dedicated to helping physician practices achieve and sustain patient satisfaction, practice efficiency, and profitability. An expert at practice operations and revenue cycle management, she is nationally recognized for her outstanding presentations and writings aimed at improving the business of medicine. Her education and expertise, combined with her humor and an engaging delivery, make her popular with physicians and administrators alike. Important notes Availity cannot issue refunds. The CEU for this course has expired and is no longer available however the content is still relevant. Next course and bundle discount This is course one of a five-part series: The Patient Relations Superstar with Elizabeth Woodcock. To see the discounted bundle or the next course, click here.   Read More

Course 1 of 5: Your patients visit your practice primarily to see the physician. In their minds, the rest of the time is spent waiting. That’s where you come in. You are the face of the business, you set the tone, you define the reputation of the practice. You do this every time you interact with the patient. In this course, Elizabeth Woodcock guides you through wait management including designing the waiting room, receiving the patient, managing the wait, calling the patient to the back, and setting the tone on the phone. About the speaker This course is hosted by Elizabeth Woodcock, a speaker, trainer and author who is passionately dedicated to helping physician practices achieve and sustain patient satisfaction, practice efficiency, and profitability. An expert at practice operations and revenue cycle management, she is nationally recognized for her outstanding presentations and writings aimed at improving the business of medicine. Her education and expertise, combined with her humor and an engaging delivery, make her popular with physicians and administrators alike. Important notes Availity cannot issue refunds. The CEU for this course has expired and is no longer available however the content is still relevant. Next course and bundle discount This is course one of a five-part series: The Patient Relations Superstar with Elizabeth Woodcock. To see the discounted bundle or enroll in the next course, click here.  Read More

Bundle - Purchase both HCC webinars here and save! Hierarchical Condition Categories, HCCs, are a reimbursement methodology used primarily by Medicare Advantage payors to collect and stratify clinical risk in the patient populations they manage. Because HCC data is driven by diagnosis codes physicians and other providers play a vital role in how population risk is scored. The higher risk the population, the more CMS pays the payor to manage it. And ultimately, that affects provider reimbursement rates - regardless of whether you are in private practice or employed. Click the course titles to view individual descriptions -  $99 each. Save over $45 when you purchase the bundle. Each one of these webinars helps you gain a deeper understanding of the importance of HCCs: 1. Why all the Fuss About HCCs? What They are and how They Impact Physicians - $99 This webinar will give you the fast 411 about HCCs, how physician documentation and diagnosis coding play a key role in the risk adjustment score and how HCCs impact your reimbursement. Commercial payers are beginning to adopt HCCs too, so even if you don't see or treat Medicare Advantage patients, your future commercial reimbursement will most likely be affected. 2. How Coding and Documentation Impact HCCs: Understanding Condition Tracking, Claim Data Validity, and Audits - $99 This webinar will review examples of documentation (good and bad) to gain a deeper understanding of the importance of documenting co-morbidities that affect patient care. You'll also learn how the RADV (HCC) auditors will review documentation to identify appropriate HCC coding. Important Note Availity cannot issue refunds. Read More

Practitioners, administrators, billing and coding staff will love these five webinar-style courses. Coding drives revenue, compensation and compliance. It requires more than the ability to look up a single code: the provider or coder needs to understand the rules behind the codes. This series is a great review course for experienced practitioners and staff and is an essential learning guide for new practitioners and staff members. All specialty medical practices can benefit. Click the course titles to view individual descriptions -  $49 each. Save over $45 when you purchase the bundle. Each one of these courses brings accurate, up-to-date coding knowledge and answers the most commonly asked, tricky questions: 1. HOW PHYSICIAN SERVICES ARE PAID - $49 This course explains how coding and reimbursement work together. Getting this right means getting paid on the first submission. Getting this wrong means payment delays and denials. Use this for your next in-service training. 2. RULES FOR EVALUATION AND MANAGEMENT (E/M) SERVICES - $49 For most specialties, Evaluation and Management (E/M) services make up a large part of annual revenue, accounting for 60-70% of total revenue. It is critical to understand the CPT rules related to these services and to report the correct category of code. This webinar provides in-depth understanding of billing E/M services. 3. DIAGNOSIS CODING: THE ROUTE FROM MEDICAL NECESSITY TO RISK-BASED ADJUSTMENT - $49 In many practices, diagnosis coding is the step-child of coding, getting attention only when a claim is denied for medical necessity. In a fee-for-service world, worrying about medical necessity is the first priority of diagnosis coding. As practices join Accountable Care Organizations and comply with MACRA, understanding risk adjusted diagnosis coding is important. This webinar discusses both medical necessity and risk adjusted diagnosis coding. 4. DENIALS YOU COULD HAVE PREVENTED - $49 All medical practices want to avoid denials. Denials delay payment. Some services that are denied are never resubmitted and the group receives no money for the service performed. Researching and resubmitting denials is a labor-intensive task. The smart move is to reduce denials by using software edits prior to submission. A second, brilliant move is to understand the reasons for denials you could have prevented and improve work flow to reduce denials. 5. MEDICARE AND NON-PHYSICIAN PRACTITIONER BILLING - $49 Advance practice nurses (APRNs) and physician assistants (PAs) provide valuable services in primary care, medical specialties and surgical specialties.  Medicare has specific rules about billing for these professionals, however, and doing it wrong is a compliance risk and a lost revenue opportunity.  Any practice that includes PAs and APRNs needs to review the Medicare rules. This webinar allows you to do that. Important Note: Availity cannot issue refunds. Read More

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