Availity Learning Center

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Course 5 of 5: Customer service is the human touch that makes your medical practice or facility your patients’ first choice for their care. The key to building this patient loyalty is excellent customer service. Join Elizabeth Woodcock as she presents ten commandments for building patient loyalty through excellent customer service. About the speaker This course is hosted by Elizabeth Woodcock, a speaker, trainer and author who is passionately dedicated to helping physician practices achieve and sustain patient satisfaction, practice efficiency, and profitability. An expert at practice operations and revenue cycle management, she is nationally recognized for her outstanding presentations and writings aimed at improving the business of medicine. Her education and expertise, combined with her humor and an engaging delivery, make her popular with physicians and administrators alike. Next course and bundle discount This is course one of a five-part series: The Patient Relations Superstar with Elizabeth Woodcock. To see the discounted bundle or enroll in the next course, click here.   Read More

Course 4 of 5: Providing the highest level of service and creating customer loyalty is not about the price, product, or place; it’s about the people. Learn the techniques of dealing with challenging patients and situations, what to say and how to say it, and you’ll be on the road to delivering outstanding customer service. In this course, Elizabeth Woodcock gives you the tools to prepare for tough situations, get through those situations, and then learn from the challenge. About the speaker This course is hosted by Elizabeth Woodcock, a speaker, trainer and author who is passionately dedicated to helping physician practices achieve and sustain patient satisfaction, practice efficiency, and profitability. An expert at practice operations and revenue cycle management, she is nationally recognized for her outstanding presentations and writings aimed at improving the business of medicine. Her education and expertise, combined with her humor and an engaging delivery, make her popular with physicians and administrators alike. Next course and bundle discount This is course one of a five-part series: The Patient Relations Superstar with Elizabeth Woodcock. To see the discounted bundle or enroll in the next course, click here.   Read More

Course 3 of 5: The moment of truth is any instance when a patient has an opportunity to make a judgment about the quality of service you provide. Many of these moments occur during interactions with you and your colleagues, or they could occur before the patient arrives. These small but important moments of truth make deep impressions that patients remember and talk about for a long time. In this course, Elizabeth Woodcock gives you tools to improve your non-verbal and verbal impressions with your patients through moments of truth. About the speaker This course is hosted by Elizabeth Woodcock, a speaker, trainer and author who is passionately dedicated to helping physician practices achieve and sustain patient satisfaction, practice efficiency, and profitability. An expert at practice operations and revenue cycle management, she is nationally recognized for her outstanding presentations and writings aimed at improving the business of medicine. Her education and expertise, combined with her humor and an engaging delivery, make her popular with physicians and administrators alike. Next course and bundle discount This is course one of a five-part series: The Patient Relations Superstar with Elizabeth Woodcock. To see the discounted bundle or enroll in the next course, click here.   Read More

Course 2 of 5: It’s likely you are juggling multiple tasks in your office or facility and it’s difficult to answer the phone and answer emails while completing all your other tasks. And it’s likely the patients don’t feel good or are nervous about seeing the doctor. But each patient interaction with your practice or facility sets the tone and the impression. In this course, Elizabeth Woodcock helps you refine your patient communication skills both on the telephone and in email. About the speaker This course is hosted by Elizabeth Woodcock, a speaker, trainer and author who is passionately dedicated to helping physician practices achieve and sustain patient satisfaction, practice efficiency, and profitability. An expert at practice operations and revenue cycle management, she is nationally recognized for her outstanding presentations and writings aimed at improving the business of medicine. Her education and expertise, combined with her humor and an engaging delivery, make her popular with physicians and administrators alike. Next course and bundle discount This is course one of a five-part series: The Patient Relations Superstar with Elizabeth Woodcock. To see the discounted bundle or the next course, click here.   Read More

Course 1 of 5: Your patients visit your practice primarily to see the physician. In their minds, the rest of the time is spent waiting. That’s where you come in. You are the face of the business, you set the tone, you define the reputation of the practice. You do this every time you interact with the patient. In this course, Elizabeth Woodcock guides you through wait management including designing the waiting room, receiving the patient, managing the wait, calling the patient to the back, and setting the tone on the phone. About the speaker This course is hosted by Elizabeth Woodcock, a speaker, trainer and author who is passionately dedicated to helping physician practices achieve and sustain patient satisfaction, practice efficiency, and profitability. An expert at practice operations and revenue cycle management, she is nationally recognized for her outstanding presentations and writings aimed at improving the business of medicine. Her education and expertise, combined with her humor and an engaging delivery, make her popular with physicians and administrators alike. Next course and bundle discount This is course one of a five-part series: The Patient Relations Superstar with Elizabeth Woodcock. To see the discounted bundle or enroll in the next course, click here.  Read More

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