Availity Learning Center

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Course 5 of 7: Contracts and appendices, provider manuals, fee schedules, disputes – how does a provider navigate these challenges? Elizabeth Woodcock guides you through the challenges of contracts and agreements.   About the Speaker This course is hosted by Elizabeth Woodcock, a speaker, trainer and author who is passionately dedicated to helping physician practices achieve and sustain patient satisfaction, practice efficiency, and profitability. An expert at practice operations and revenue cycle management, she is nationally recognized for her outstanding presentations and writings aimed at improving the business of medicine. Her education and expertise, combined with her humor and an engaging delivery, make her popular with physicians and administrators alike. Important Note This course is on managing the revenue cycle in a physician's office. It is not specific to Availity RCM product. Special Purchasing\Volume Discounts This is course five of a seven-part series: Become a Revenue Cycle Expert with Elizabeth Woodcock. To see the bundle or enroll in the next course, click here. Read More

Course 4 of 7: What happens after the charges are sent to the payer? What is your job in this part of the revenue cycle? How do you make sure this doesn't get left unattended? Learn about payer responses, CARCs and RARCs and how to manage the process. Follow Elizabeth Woodcock down the collections path for your practice.   About the Speaker This course is hosted by Elizabeth Woodcock, a speaker, trainer and author who is passionately dedicated to helping physician practices achieve and sustain patient satisfaction, practice efficiency, and profitability. An expert at practice operations and revenue cycle management, she is nationally recognized for her outstanding presentations and writings aimed at improving the business of medicine. Her education and expertise, combined with her humor and an engaging delivery, make her popular with physicians and administrators alike. Important Note This course is on managing the revenue cycle in a physician's office. It is not specific to Availity RCM product. Special Purchasing\Volume Discounts This is course four of a seven-part series: Become a Revenue Cycle Expert with Elizabeth Woodcock. To see the bundle or enroll in the next course, click here.   Read More

Course 3 of 7: What do you do after the patient is registered and benefits are confirmed? Continue gathering information. Learn about procedure codes (CPT), diagnosis codes (ICD-10-CM), and HCPCS and the importance of grouping them. Join Elizabeth Woodcock for an exercise in documentation.   About the Speaker This course is hosted by Elizabeth Woodcock, a speaker, trainer and author who is passionately dedicated to helping physician practices achieve and sustain patient satisfaction, practice efficiency, and profitability. An expert at practice operations and revenue cycle management, she is nationally recognized for her outstanding presentations and writings aimed at improving the business of medicine. Her education and expertise, combined with her humor and an engaging delivery, make her popular with physicians and administrators alike. Important Note This course is on managing the revenue cycle in a physician's office. It is not specific to Availity RCM product. Special Purchasing\Volume Discounts This is course three of a seven-part series: Become a Revenue Cycle Expert with Elizabeth Woodcock. To see the bundle or enroll in the next course, click here. Read More

Course 2 of 7: Financial Clearance may seem like a winding path with no end. In this module learn the basics of financial responsibility and bill collecting. Learn about coinsurance, copayment, out-of-pocket maximum, non-covered services, and premiums and then learn how to calculate payment due. Join Elizabeth Woodcock for a journey down the financial clearance path.     About the Speaker This course is hosted by Elizabeth Woodcock, a speaker, trainer and author who is passionately dedicated to helping physician practices achieve and sustain patient satisfaction, practice efficiency, and profitability. An expert at practice operations and revenue cycle management, she is nationally recognized for her outstanding presentations and writings aimed at improving the business of medicine. Her education and expertise, combined with her humor and an engaging delivery, make her popular with physicians and administrators alike. Important Note This course is on managing the revenue cycle in a physician's office. It is not specific to Availity RCM product. Special Purchasing\Volume Discounts This is course two of a seven-part series: Become a Revenue Cycle Expert with Elizabeth Woodcock. To see the bundle or enroll in the next course, click here. Read More

Course 1 of 7: Employers have watched healthcare costs increase over the past twenty years. Then they shifted part of those costs to employees’ premiums. This increase also impacts your practice. Patients have higher co-pays and deductibles, and you have to collect these to pay for your costs and services. Elizabeth Woodcock guides you through the revenue cycle including planning, prepping, and being accurate.     About the Speaker This course is hosted by Elizabeth Woodcock, a speaker, trainer and author who is passionately dedicated to helping physician practices achieve and sustain patient satisfaction, practice efficiency, and profitability. An expert at practice operations and revenue cycle management, she is nationally recognized for her outstanding presentations and writings aimed at improving the business of medicine. Her education and expertise, combined with her humor and an engaging delivery, make her popular with physicians and administrators alike. Important Note This course is on managing the revenue cycle in a physician's office. It is not specific to Availity RCM product. Special Purchasing\Volume Discounts: This is course one of a seven-part series: Become a Revenue Cycle Expert with Elizabeth Woodcock. To see the bundle or enroll in the next course, click here. Read More

Do you or someone in your practice need to improve your interaction with patients? This is a skill that can set your practice apart. This curriculum is made up of a series of five courses on successfully interacting with patients in a consistently professional manner to make their visit less stressful and worry-free. And make your own day better in the process!  It’s so exciting because the courses are really interactive. They include: Activities that will help you develop your skills Review questions to reinforce learning And an assessment at the end of each course to measure your learning You can purchase the entire curriculum (at a discounted price!) or individual courses. There may be some modules that better meet your needs depending on where you are in terms of your patient interaction. Click the course titles to view individual descriptions. 1. Wait Management - Best Practices to Handle the Patient’s Wait - $49 Your patients visit your practice primarily to see the physician. In their minds, the rest of the time is spent waiting. That’s where you come in. You are the face of the business, you set the tone, you define the reputation of the practice. You do this every time you interact with the patient. In this course, Elizabeth Woodcock guides you through wait management including designing the waiting room, receiving the patient, managing the wait, calling the patient to the back, and setting the tone on the phone. 2. Customer Service - On the Telephone…and Online - $49 It’s likely you are juggling multiple tasks in your office or facility and it’s difficult to answer the phone and answer emails while completing all your other tasks. And it’s likely the patients don’t feel good or are nervous about seeing the doctor. But each patient interaction with your practice or facility sets the tone and the impression. In this course, Elizabeth Woodcock helps you refine your patient communication skills both on the telephone and in email. 3. The Moment of Truth - The Face of the Business - $49 The moment of truth is any instance when a patient has an opportunity to make a judgment about the quality of service you provide. Many of these moments occur during interactions with you and your colleagues, or they could occur before the patient arrives. These small but important moments of truth make deep impressions that patients remember and talk about for a long time. In this course, Elizabeth Woodcock gives you tools to improve your non-verbal and verbal impressions with your patients through moments of truth. 4. Preparing Yourself - How to Handle Patient Complaints - $49 Providing the highest level of service and creating customer loyalty is not about the price, product, or place; it’s about the people. Learn the techniques of dealing with challenging patients and situations, what to say and how to say it, and you’ll be on the road to delivering outstanding customer service. In this course, Elizabeth Woodcock gives you the tools to prepare for tough situations, get through those situations, and then learn from the challenge. 5. Mastering Customer Service - The Ten Commandments - $49 Customer service is the human touch that makes your medical practice or facility your patients’ first choice for their care. The key to building this patient loyalty is excellent customer service. Join Elizabeth Woodcock as she presents ten commandments for building patient loyalty through excellent customer service. Important Note Availity cannot issue refunds. Read More

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