Mastering Customer Service - The Ten Commandments with Elizabeth Woodcock - Online Course

4 modules


Course Length
60 mins

Availity Moderator



Course 5 of 5: Customer service is the human touch that makes your medical practice or facility your patients’ first choice for their care. The key to building this patient loyalty is excellent customer service. Join Elizabeth Woodcock as she presents ten commandments for building patient loyalty through excellent customer service.

About the speaker

This course is hosted by Elizabeth Woodcock, a speaker, trainer and author who is passionately dedicated to helping physician practices achieve and sustain patient satisfaction, practice efficiency, and profitability. An expert at practice operations and revenue cycle management, she is nationally recognized for her outstanding presentations and writings aimed at improving the business of medicine. Her education and expertise, combined with her humor and an engaging delivery, make her popular with physicians and administrators alike.

Next course and bundle discount

This is course one of a five-part series: The Patient Relations Superstar with Elizabeth Woodcock. To see the discounted bundle or enroll in the next course, click here.



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By completing/passing this course, you will attain the certificate of completion


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Handout: Mastering Customer Service – The Ten Commandments
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Online Course 5. Mastering Customer Service - The Ten Commandments
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Assessment: Mastering Customer Service - The Ten Commandments
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Survey: Mastering Customer Service - The Ten Commandments
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