The Moment of Truth - The Face of the Business with Elizabeth Woodcock - Online Course

4 modules


Course Length
60 mins

Availity Moderator



Course 3 of 5: The moment of truth is any instance when a patient has an opportunity to make a judgment about the quality of service you provide. Many of these moments occur during interactions with you and your colleagues, or they could occur before the patient arrives. These small but important moments of truth make deep impressions that patients remember and talk about for a long time. In this course, Elizabeth Woodcock gives you tools to improve your non-verbal and verbal impressions with your patients through moments of truth.

About the speaker

This course is hosted by Elizabeth Woodcock, a speaker, trainer and author who is passionately dedicated to helping physician practices achieve and sustain patient satisfaction, practice efficiency, and profitability. An expert at practice operations and revenue cycle management, she is nationally recognized for her outstanding presentations and writings aimed at improving the business of medicine. Her education and expertise, combined with her humor and an engaging delivery, make her popular with physicians and administrators alike.

Next course and bundle discount

This is course one of a five-part series: The Patient Relations Superstar with Elizabeth Woodcock. To see the discounted bundle or enroll in the next course, click here.



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Training iconBecome a Revenue Cycle Expert series with Elizabeth Woodcock

The Patient Relations Superstar series with Elizabeth Woodcock


By completing/passing this course, you will attain the certificate of completion


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Handout: The Moment of Truth – The Face of the Business
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Online Course 3. The Moment of Truth – The Face of the Business
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Assessment: The Moment of Truth - The Face of the Business
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Survey: The Moment of Truth - The Face of the Business
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