Customer Service - On the Telephone...and Online with Elizabeth Woodcock - Online Course

4 modules


Course Length
60 mins

Availity Moderator



Course 2 of 5: It’s likely you are juggling multiple tasks in your office or facility and it’s difficult to answer the phone and answer emails while completing all your other tasks. And it’s likely the patients don’t feel good or are nervous about seeing the doctor. But each patient interaction with your practice or facility sets the tone and the impression. In this course, Elizabeth Woodcock helps you refine your patient communication skills both on the telephone and in email.

About the speaker

This course is hosted by Elizabeth Woodcock, a speaker, trainer and author who is passionately dedicated to helping physician practices achieve and sustain patient satisfaction, practice efficiency, and profitability. An expert at practice operations and revenue cycle management, she is nationally recognized for her outstanding presentations and writings aimed at improving the business of medicine. Her education and expertise, combined with her humor and an engaging delivery, make her popular with physicians and administrators alike.

Next course and bundle discount

This is course one of a five-part series: The Patient Relations Superstar with Elizabeth Woodcock. To see the discounted bundle or the next course, click here.



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Training iconBecome a Revenue Cycle Expert series with Elizabeth Woodcock

The Patient Relations Superstar series with Elizabeth Woodcock


By completing/passing this course, you will attain the certificate of completion


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Handout: Customer Service - On the Telephone…and Online with Elizabeth Woodcock
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Online Course 2. Customer Service - On the Telephone…and Online with Elizabeth Woodcock
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Assessment: Customer Service - On the Telephone…and Online with Elizabeth Woodcock
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Survey: Customer Service - On the Telephone…and Online with Elizabeth Woodcock
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